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Technical Support..

Envitech Ltd. has over 15 years experience in the service and support of environmental monitoring equipment. We can offer a full technical support service, together with on-site visits if necessary. Remote GSM diagnostics with SMS text messaging on instrument malfunction is an option available for many of the products we supply.

Maintenance contracts can be tailored to customer requirements and Envitech specialise in the provision of total care packages where our engineers will take over the complete operation including replenishment of reagents, regular maintenance tasks and repairs where required.

This may sound expensive but due to the inherent reliability and low running costs of the equipment we supply, many water companies such as Southern Water, Severn Trent Water have achieved significant cost reductions utilising our services. Estimates have shown for instance that savings of over 40% per annum can be achieved if an Envitech in-situ ammonia monitor is purchased compared to others on the market.

On-site trials and site investigations often prove benefical to our customers.

Our service department can be contacted on our normal office number by phone or by e-mail: 

site installation
diagnosis and repair
maintenance

service@envitech.co.uk

Envitech operate a Returns Authorisation Procedure for equipment needing to be returned for repair or testing. We require the customer to request a Returns Authorisation Number prior to returning equipment. This procedure helps to keep accurate records on returned equipment and to trace equipment through the process of diagnosis and repair.

The Returns Authorisation request form should be faxed to 029 2033 7137 or scanned and emailed to our service department at the above email address. Once a RA Number has been allocated, this becomes your reference and should be marked on the outside of the box containing your equipment.

Select below for advice on each product area:


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© Envitech Ltd: 2005

 

 

 

If you have equipment needing testing or repair, please contact us or download a Returns Authorisation request form